Acasia Group
HIGH QUALITY HOME FURNISHINGS

ABOUT US

Affordable solution for better living

 
With over  13 years in business, we have become one of the favorite furniture importer and distributor in Canada by providing a great selection, exceptional service and incredible value year over year.
 

Company Policy

 

Operating Hours

Our Warehouse operating hours are from Monday through Friday,  9:30am to 6:00pm; Saturday 9:30am to 3pm. Warehouse lunch hours are from 1:30 pm to 2:00pm; 
 

Company Goals

It is our goal to have the highest quality, the best value, the newest design, long keeping  customers with our company and the most satisfying service available for the price/category of merchandise offered.
 

Terms

Any of the open accounts is subject to the credit approval. Pricing based on F.O.B. warehouse Brampton, Ontario. All orders are subject to Acasia Group`s acceptance.
 

Damaged Shipments

Any claims for damaged or lost merchandise must be made against the freight carrier. Before signing the freight bill, the number and the condition of the boxes must be checked. Acasia Group is not responsible for any lost or damaged shipments.
 

Defective & Returned Merchandise

If you are an end user who has purchased our furniture through a store, please go to your store for service. Acasia Group Inc. is a wholesaler and does not deal with end users directly.

Manufacturer defects or missing parts are to be claimed within 3 days upon receiving the merchandise. We will supply parts for most defective merchandise within 2-4 weeks upon claim. Returns, exchange requires strict prior authorization from our office. Returns are made in our original box with all components & hardware intact. Customer damaged products, sold, or floor samples will not be allowed for return or exchange. There will be a 15% restocking fee upon return of undamaged goods.